Reflections on customer success, programming, and writing

How To Start Using .map() .filter() and .reduce()

December 9, 2019 · 1 min read
Reviewing my previously written code, I realized that 95% of the time when looping through strings or arrays I do one of the following: map a sequence of statements to each value, filter values that meet a specific criteria, or reduce the data set to a single aggregate value.

A Vygotskian Perspective on Customer Success

March 12, 2019 · 3 min read
At the most basic level, education is just the transferring of knowledge. At an advanced level, education is the mentoring and development of a learner. As an educator my responsibility is to shepherd learners to where they otherwise would not be able to go. This concept was elegantly conceptualized by psychologist Lev Vygotsky’s Zone of Proximal Development.

3 Questions to Separate Good and Bad SaaS Project Requests

October 30, 2018 · 3 min read
These three questions help me sift through the dreams and qualify mutually beneficial high value opportunities. The goal is not only to satisfy your customer but to do right by the company and invest your energy into activities that provide a strong return.
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