Tag: customer success


A Vygotskian Perspective on Customer Success

March 12, 2019 · 3 min read
At the most basic level, education is just the transferring of knowledge. At an advanced level, education is the mentoring and development of a learner. As an educator my responsibility is to shepherd learners to where they otherwise would not be able to go. This concept was elegantly conceptualized by psychologist Lev Vygotsky’s Zone of Proximal Development.

3 Questions to Separate Good and Bad SaaS Project Requests

October 30, 2018 · 3 min read
These three questions help me sift through the dreams and qualify mutually beneficial high value opportunities. The goal is not only to satisfy your customer but to do right by the company and invest your energy into activities that provide a strong return.

Winners Finish Drives: Three Closing Strategies When Deploying Solutions

August 24, 2018 · 5 min read
In my experience, successfully navigating the closure of a project is equal parts confidence and empathy. You have to be strong enough to let go, but also respect the psyche of the customer. Additionally, you cannot be too eager to wash your hands and disengage preemptively. Winners want the ball, don’t settle for a field goal.